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Cancellation & Refund Policy

February 7, 2022 by romario.sibaja@mycoderweb.com

At My Guanacaste Vacation we understand that life happens. Please find our cancellation policy below.

Cancellation Policy (except for Dec 26th to Jan 3rd):
I A processing fee of 5% is included in all bookings and is non-refundable.
ii. Guests who cancel at least 15 days before check-in will get back 95% of the amount they have paid.
iii. Guests who cancel between 7 and 15 days before check-in, will get 50% back. Otherwise, they will not get a refund.

Cancellation policy week of Dec 26th to Jan 3rd:
i. A processing fee of 5% is included in all bookings and is non-refundable.
ii. Guests who cancel at least 30 days before check-in will be refunded 100% of the amount they have paid.
iii. Guests who cancel between 14 and 30 days before check-in, will get 50% back. Otherwise, they will not get a refund.

Security Deposit:

‎A security deposit will have to be paid before check-In date.

The security deposit is security for potential damages caused by Guest and shall be refunded within fifteen (15) working days following the Checkout Date. Deductions are made due to:

i.damage to the property or furnishings.
ii.dirt or other mess requiring excessive cleaning; or
iii.any other cost incurred by Homeowner due to Guest’s stay.

‎If the premises appear dirty or damaged upon Check-in, Guest shall inform the Property Manager immediately.

Situations of Force Majeure

In case Costa Rica closes its borders due to a force majeure like a Pandemic, the Guest will be able to postpone their stay. If the Guest wants a refund, this will be evaluated on a case-by-case basis.

‎In case the property sells or for reason of force majeure, the Owner can cancel the booking, so long as he notifies the Guest 30 days before the check-in date. In case it is week 52 of the year, Owner must give the Guest 60 days notice.
Insurance:

Insurance:
‎We encourage all Guests to purchase traveller insurance. Please consult your insurance agent for assistance in procuring such insurance.