Frequently Asked Questions

A few weeks before your arrival, we will create a WhatsApp group (if you don’t have the app, we’ll gladly help you install it — it’s free for both Android and iPhone users). This way of communication will be use to have a more efficient response to your questions and needs. Resort information and check-in details will be sent there. The door code and internet info will be sent the same day of your arrival.

Before your arrival, we will request the information of all guests, including their ID or passport numbers. Reserva Conchal is a gated community, and we are required to register all guests with the security officer at the main entrance as well as the Beach Club.

Check-out is 11:00 AM on your departure date. Upon leaving, we ask that you turn off all the AC equipment, secure all windows and doors and turn off the fans and lights. For units with metal keys please leave them on the kitchen counter, along with the gym card key. If you plan to check out earlier than the scheduled time, please let us know.

We offer a wide range of personalized concierge services to make your stay effortless and enjoyable. From grocery pre-stocking and private transportation to in-house chef services and mid-stay cleanings, our team is here to take care of every detail. We’re also happy to arrange tours, excursions, and unique local experiences so you can make the most of this little piece of paradise. Don’t hesitate to contact our concierge for tailored recommendations or assistance.

Absolutely! We’ll coordinate your arrival time to personally welcome you to the property and ensure a smooth check-in experience. Our team will give you a private tour of your unit, highlight its features, share insider tips about the resort, and answer any questions to help you settle in comfortably. In case your arrival is late, we will be available on call and we will meet you the next day on those situations.

All My Guanacaste Vacation homes are located within the gates of the world-class Reserva Conchal Golf and Beach Resort. Conveniently located just 60 minutes from the Liberia International Airport (LIR – Daniel Oduber Quirós) or 4.5 hours from the San Jose International Airport (SJO – Juan Santamaria).

Our concierge team can assist you with a car rental or shuttle transportation to the resort.

The local Costa Rican currency is Colones, however, USD is also widely accepted. Most local businesses also accept credit cards including Visa, Mastercard and American Express.

Money can be converted at the airport and local banks or withdrawn from any of the bank machines (probably will charge a bank commission) located in and near the resort.

Guanacaste Costa Rica is blessed with warm temperatures year-round. The area has two seasons commonly known as the Green Season and the Dry Season.
Green Season is typically between May 15th and November 15th and Dry Season between November 15th and May 15th. The temperature does not vary much between seasons and is generally between 30 and 33 degrees Celsius (86-91 degrees Fahrenheit).

During the Green Season, the average monthly rainfall in our area is 220mm (8.7 inches) with the highest amount of rainfall occurring in October. If you ask the locals many will tell you that Green Season is their favorite, so don’t be afraid to visit during those months, as the rain brings out the lush beautiful green landscape that Costa Rica is so famous for.

What to bring mostly depends on what you plan to do during your time in Costa Rica. If you plan to stay close to the beach and the pool then flip flops, shorts, tank tops, bathing suits and sundresses are all you’ll really need.

If you are planning on venturing out to explore Arenal, Monteverde, San Jose or other cooler areas we recommend you bring a light sweater, rain jacket, long pants and comfortable close-toed shoes.

Sunscreen, bug spray and personal hygiene products can be expensive in Costa Rica so we recommend you bring what you will need for your trip.

Each of My Guanacaste Vacation properties comes with free high-speed Internet and a local phone, but should you wish to be connected outside the resort, you can enjoy the free wifi at the beach club or many of the local restaurants or pick up one of the affordable prepaid SIM cards available from various local cellular providers. Just make sure your phone is unlocked before you come.

Although you can drive for up to 3 months in Costa Rica with your International Drivers license we highly recommend that you do most of your travelling using a private transportation service.

Addresses and street names are not common in Costa Rica and getting around without the use of GPS can be frustrating and difficult. Hiring a driver or tour guide can ensure that you can relax and enjoy your travels through our beautiful country. For more information on private transportation or tours please reach out to our Concierge Team, they would be happy to make arrangements.

Guests staying in Reserva Conchal are allowed to play, there are packages if you play 3 or 5 days, ask for those rates when you book.  If you are just playing one time or two, you pay the regular rate of the morning or the afternoon (there is a reduced rate after 2pm) 

No, walking, running, or biking on the golf course is not permitted unless you are playing with a reserved tee time. This policy is in place for safety and liability reasons, and only authorized players and golf carts are allowed on the course. There are, however, other designated areas within the resort where guests can enjoy walking or jogging.

Guests can enjoy paddleboards, kayaks, and bicycles complimentary of the Beach Club. Please note that you’ll be asked to sign a waiver before use.

Yes, Westin restaurants are available to external guests with same-day reservations (between 8:00 a.m. and 4:00 p.m.) by calling +506 2654-3000. Availability is limited and subject to change.

The W Hotel pools are reserved exclusively for hotel guests. However, the W offers day passes to its stunning Beach Club, The Blue Zone. You can check availability and pricing directly with the W Hotel.